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 Заголовок сообщения: Мерседес-Бенц РУС - CRM/CX (част. удал.) - 17.08.2021
СообщениеДобавлено: Вт, авг 17 2021, 15:25 
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Пн, авг 16 2004, 21:27
Сообщения: 4297
Откуда: Москва
Пол: Мужской
Senior CRM consultant (SAP CX)

I. Project

Our company is in the process of re-platforming SAP CRM 7.0 onto combined solution based on SAP CX and Salesforce. The goal of the project is to roll out global Salesforce template in combination with local SAP CX solution.

Salesforce solution components: Sales and Service Clouds, Marketing Cloud, Communities, Analytics (Force.com).
SAP CX solution components: Customer Data Cloud, Sales & Service Cloud, Marketing Cloud, Cloud Platform.

Integrated by: SAP CX <-> SAP CPI <-> Informatica cloud Integration hub <-> Salesforce

Integration with other systems in CRM ecosystem, both global and local, is in scope.

The role of the successful candidate is to reinforce the current team for the project execution and the subsequent post-Go-Live support.

II. Post-project responsibilities:

- Actively participate in CRM ecosystem Deployment & Integration, Business Requirements Definition, Conceptual Design and Business Requirements Compliance Assurance
- Adjust existing and/or customize new functionality of CRM ecosystem and its interfaces with central and local applications
- Coordinate user training and testing
- Prepare documentation in compliance with corporate policies, rules and procedures.
- Execute operational user support

Required qualifications:

- Higher education in Information Technology or equivalent
- Work experience as SAP CX consultant; experience with Salesforce is desirable
- Past experience with global projects
- Extensive knowledge of CRM systems, information security and personal data protection (including Russian specifics). Good knowledge of automotive industry is a benefit.
- Knowledge of SAP CRM systems functionality: Customer Data Cloud, Sales & Service Cloud, Marketing Cloud, Cloud Platform; using the SOAP and REST-based Web Service API's, ABAP development, Middleware & CPI
- Knowledge of Salesforce CRM systems functionality: Sales and Service Clouds, Marketing Cloud, Communities, Analytics, Informatica is a benefit
- Deep knowledge of SoD (Segregation of Duties) principles concerning authorizations
- Fluent technical and communication English (upper-intermediate level)

We offer:

- Deep involvement in huge international project based on Salesforce and SAP CX platforms
- Competitive salary level
- Social package including lunch allowance, medical and life insurance, language courses and trainings
- Opportunities for professional and career growth
- Comfortable office next to Altufyefo station, partially remote work



Татьяна Щербакова
Senior Recruitment Manager
Моб.: +7 925 688 95 84
tatiana.shcherbakova@daimler.com


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